Business Analyst | Healthcare & SaaS

Turning Complex Workflows
Into Clear, Measurable Outcomes

Business Analyst with deep experience in healthcare and SaaS, focused on making processes faster, requirements clearer, UAT stronger, and reporting more useful so teams can make better decisions with confidence.

5+ Years BA Experience
3 Major Launches
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Analytics
User Research
Strategy
Innovation
Roadmap
Stakeholders
Launch

Professional Projects

Real-world product management and development experience across diverse industries

CIBC US Launch

CIBC US Launch

Part of the CIBC US Digital Banking launch (Oct 27, 2025): account balance and transfer flow from discovery to go-live; now building an AI recommendation engine — PRDs and collaboration with ML engineers.

Product Strategy Market Expansion Digital Banking Cross-functional Leadership
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CIBC Costco Card

CIBC Costco Master Card Launch

Successfully managed the transition of Costco Mastercard program from Capital One to CIBC, ensuring seamless customer experience.

Product Launch Portfolio Migration Customer Experience Stakeholder Alignment
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Construction Dashboard

Advanced Construction Techniques Dashboard

Developed a comprehensive internal dashboard solution for construction site management, centralizing critical data for real-time insights.

Data Analytics Dashboard Development Project Management Real-time Data
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Skills & Technologies

Expertise across product management, AI, and development technologies

Product Strategy & Leadership

Product Vision & Roadmapping Market Analysis Competitive Intelligence Stakeholder Management Cross-functional Leadership Business Strategy

User Research & Analytics

User Research Data Analytics A/B Testing Customer Journey Mapping KPI Definition User Experience Design

Execution & Delivery

Agile/Scrum Product Launch Risk Management Technical Architecture API Design Performance Optimization

Learning & Case Studies

AI evals, RAG, and MCP: how I think about evaluating and connecting LLMs to the world.

AI Evals

Evaluating LLM outputs is critical before ship: correctness, safety, latency, and UX. I use a clear eval pipeline so we know when a feature is ready for users and how to monitor it in production.

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RAG & MCP

RAG (retrieval augmented generation) and the Model Context Protocol (MCP) let LLMs connect to tools and data. I follow how products like Cursor and Claude use MCP to ship more capable, grounded AI experiences.

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Academic Projects

Machine Learning and AI projects developed from scratch, showcasing my passion for AI and product management.

TimeTable System

Automated TimeTable Scheduling System

AI-powered system for automated class scheduling optimization with conflict resolution and resource allocation.

AI Machine Learning Python Flask
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VM Migration

Prediction Based Virtual Machine Migration

Advanced cloud computing solution for VM migration optimization with predictive analytics.

Cloud Computing Predictive Analytics AWS Docker
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About Me

My journey from QA engineering to Business Analysis has been driven by a simple question: how do we turn real-world pain points into clear, testable solutions that actually work for people using them every day? I started my career testing software, which gave me a grounded view of quality, edge cases, and how unclear requirements show up in the real world.

Today, I'm a Business Analyst who sits at the intersection of operations, technology, and decision-making. My experience spans healthcare, SaaS, and client services, where I've partnered with teams to streamline workflows, clarify requirements, strengthen UAT, and make reporting genuinely useful instead of \"just another dashboard.\"

What sets me apart is my ability to make complexity feel manageable. I can talk to clinicians, operations leaders, and engineers in their own language, then translate everything into structured requirements, clear scenarios, and measurable outcomes so teams know what we are solving for and how we'll know it worked.

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Certifications & Achievements

Certified Scrum Master (CSM) Certified SAFe Product Manager
Led Revenue-Generating Products
Managed Large-Scale User Products
Users
KPIs
Roadmap
Experiments
Delivery
Stakeholders

Let's Connect

Ready to discuss your next project or opportunity